Privacy Policy
Last Updated: January 15, 2025
At LearnQuant, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our courses and services. We're committed to transparency and operate in full compliance with Romanian data protection laws and GDPR regulations.
Who We Are
LearnQuant operates from Electroputere Parc, Calea București 80, Craiova 200440, Romania. We provide specialized education in 3D art and animation for game development. When we refer to "we," "us," or "our," we mean LearnQuant and our educational platform at learnquant.com.
You can reach our data protection team at info@learnquant.com or by calling +40754764617 during business hours.
What Information We Collect
We only collect information that helps us deliver better educational experiences. Here's what that looks like in practice:
Information You Give Us Directly
- Your name, email address, and phone number when you sign up for courses or contact us
- Educational background and career goals to personalize your learning path
- Payment details processed securely through our payment providers
- Messages you send through our contact forms or support channels
- Portfolio work and project submissions as part of course activities
Information We Collect Automatically
- Technical data like IP address, browser type, and device information
- Learning progress and course completion rates
- Time spent on different course materials and modules
- Pages visited and features used on our platform
Important note: We don't sell your personal information to third parties. Period. Any data we collect exists solely to improve your educational experience with us.
How We Use Your Information
Every piece of data serves a specific purpose. We use your information to:
- Manage your enrollment and provide access to course materials
- Send important updates about your courses and schedule changes
- Process payments and maintain billing records
- Answer your questions and provide technical support
- Improve our curriculum based on student feedback and progress patterns
- Send occasional newsletters about new courses (you can opt out anytime)
- Verify completion certificates and credentials
- Comply with legal requirements and maintain security
We review our teaching methods regularly. Sometimes we look at aggregated data—like which lessons students find most challenging—to refine our approach. But this analysis never identifies individual students.
Legal Basis for Processing Your Data
Under GDPR and Romanian law, we need a valid reason to process your information. Here's our legal basis:
Purpose | Legal Basis |
---|---|
Course enrollment and delivery | Contract performance |
Payment processing | Contract performance and legal obligation |
Marketing communications | Your consent (which you can withdraw) |
Improving our services | Legitimate business interest |
Security and fraud prevention | Legitimate interest and legal obligation |
Who We Share Your Information With
We keep your data in-house as much as possible. But running an educational platform means working with some trusted partners:
Service Providers
We work with carefully selected companies that help us operate:
- Payment processors who handle transactions securely
- Email service providers for course communications
- Cloud hosting services that store course materials
- Analytics tools to understand how students use our platform
These partners only access data necessary for their specific function and are contractually bound to protect your information.
Legal Requirements
We may disclose information if required by Romanian law, court order, or regulatory authority. This would only happen in specific circumstances like fraud investigations or legal disputes.
GDPR Compliant
All our data processing agreements meet GDPR standards. We don't transfer data outside the European Economic Area without proper safeguards in place.
Your Rights Under Romanian and EU Law
You have significant control over your personal data. Here's what you can do:
Access Your Information
Request a copy of all personal data we hold about you. We'll provide this within 30 days in a readable format.
Correct Inaccurate Data
Found an error in your profile? Let us know and we'll fix it right away. You can update most details directly through your student account.
Delete Your Data
Ask us to delete your information when it's no longer needed. Some exceptions apply—like keeping financial records for tax purposes—but we'll explain if that affects your request.
Restrict Processing
Tell us to stop using your data for specific purposes while keeping it stored. Useful if you're disputing data accuracy or questioning how we use it.
Data Portability
Get your data in a machine-readable format to transfer to another service. This applies to information you've provided directly to us.
Object to Processing
Disagree with how we process your data? You can object, particularly for marketing activities or when we rely on legitimate interest.
Withdraw Consent
Changed your mind about marketing emails? Unsubscribe anytime through the link in our messages or by contacting us.
To exercise any of these rights, email info@learnquant.com with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days.
How We Protect Your Information
Security isn't an afterthought here. We've implemented multiple layers of protection:
- SSL encryption for all data transmitted through our website
- Secure password requirements with encrypted storage
- Regular security audits and vulnerability assessments
- Restricted access to personal data—only authorized staff who need it for their work
- Automatic logout after periods of inactivity
- Regular backups stored in secure, encrypted locations
But let's be realistic—no online system is completely immune to breaches. If something serious happens that affects your data, we'll notify you within 72 hours as required by law and explain what steps we're taking.
How Long We Keep Your Data
We don't keep information longer than necessary. Here are our retention periods:
Data Type | Retention Period |
---|---|
Student enrollment records | 7 years after course completion |
Financial transactions | 10 years (Romanian tax law requirement) |
Marketing preferences | Until you unsubscribe |
Course completion certificates | Permanently (for verification purposes) |
Support communications | 3 years after last contact |
Website analytics | 26 months |
After these periods, we securely delete or anonymize your data. Some information might remain in backup systems for a short time before final deletion.
Cookies and Tracking
Our website uses cookies—small text files stored on your device. We use them for:
- Remembering your login between sessions
- Understanding which course materials are most helpful
- Improving website performance and fixing technical issues
- Personalizing your learning dashboard
You can control cookies through your browser settings, though disabling them might affect some features. We don't use cookies for invasive tracking or selling data to advertisers.
Student Work and Portfolio Materials
Your creative work belongs to you. When you submit projects as part of coursework:
- We review it only for educational assessment and feedback
- Instructors may use anonymized examples in teaching (with your permission)
- We never share your work externally without explicit written consent
- You retain all intellectual property rights to your creations
If you want exceptional work featured in our student showcase, we'll always ask first and credit you properly.
Changes to This Policy
We update this policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify active students by email and update the date at the top of this page.
Continuing to use our services after changes means you accept the updated terms. If you disagree with modifications, contact us to discuss your concerns.
Questions and Complaints
Privacy matters can feel complicated. If something here confuses you or you're concerned about how we handle your data, just reach out. We'd rather have a conversation than leave you uncertain.
You also have the right to lodge a complaint with Romania's National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe we've mishandled your information. Though we hope it won't come to that—we take concerns seriously and want to resolve issues directly.
Get In Touch
Questions about this policy or how we handle your data?